What you can buy
PlayZoo, operated by Otwo AI (OPC) Private Limited, sells one thing: PlayZoo Premium, a pass that lasts one year. It unlocks every premium deck and role in every game, and hosting online rooms beyond the free ones each month. You buy it through Google Play on Android or the App Store on iPhone, at the price the store shows you before you pay.
Nothing renews
The pass does not renew. You are charged once, when you buy it, and never again unless you buy another year yourself. There is no subscription to cancel: when the year is over, Premium simply stops. Buying another year while a pass is still running adds the new year on to the end of the one you have.
Refunds
Premium works the moment you buy it, so we do not normally refund a pass because it went unused or because you changed your mind. Whatever this page says, the store you bought from has its own refund rules, and they apply to your purchase:
- Google Play (Android). Within 48 hours of buying, you can ask Google Play for a refund yourself. See Google Play's refund page. After that, write to us and we will look at it. We can refund a Google Play purchase ourselves, and we will when something went wrong on our side.
- App Store (iPhone). Only Apple can refund an App Store purchase. Ask at reportaproblem.apple.com. If the problem was ours, write to us as well and we will put it right on our side.
When something went wrong
If you were charged and Premium did not unlock, open PlayZoo Premium from the profile menu and tap Restore purchase, signed in to the same account you bought it on. If it still does not unlock, or you were charged twice for one purchase, write to us. There is no deadline for this. A pass you paid for and did not get is ours to fix, however long ago you bought it.
If a purchase is refunded
A refunded pass is no longer paid for, so we may remove the Premium it unlocked. Deleting your PlayZoo account does not refund a pass. The store keeps its own record of the purchase, so while the year lasts you can restore it onto a new PlayZoo account from the same Google Play or Apple account.
Your rights
Nothing on this page takes away rights you have under the law where you live. In India that includes the Consumer Protection Act, 2019. In the EU and the UK it includes your rights when you buy digital content, among them a repair or a refund when it does not work as described. Elsewhere it includes whatever consumer law protects you there.
Contact
Write to support@otwo.io from the email address you signed in with. Include the order number from the store's receipt email (a Google Play one starts with GPA.) and say which phone you bought on.