Write to us
Tell us what happened and we will get back to you.
Report a problem from inside the app
This is the quickest way, because the app tells us which game you were playing and which version you have.
- In a game: open the profile menu and tap Report a problem here.
- Anywhere else: open the profile menu and tap Send feedback.
If you write to us
These help us find the problem without having to ask you twice:
- Your phone and its software version, for example an iPhone 15 on iOS 26 or a Pixel 8 on Android 16.
- The app version. It is the small line at the very bottom of the profile menu.
- Which game you were playing, what you did, and what you expected to happen.
- A screenshot, if you can take one.
If it is about your account, write from the email address you signed in with. If you used Sign in with Apple and chose to hide your email, say so, because your account is under a private address from Apple rather than your own.
Deleting your account
You can do it yourself, inside the app. Open the profile menu, scroll to the bottom and tap Delete my account underneath Sign out. If you signed in with Apple, Apple will ask you to confirm it is you first. It happens straight away and it cannot be undone. The privacy policy sets out exactly what is removed.
If the button will not go through, email support@otwo.io from the address you signed in with, with "delete my account" as the subject, and we will do it by hand.
Players and scores
The player list and the leaderboard are kept on the phone you play on. They are not part of your account, so they do not move to a new phone, and uninstalling the app removes them.